Refund Policy

TL;DR

We sell two paid products with different refund rules:

• Driveway Hero ($299 to start, then $19/mo) — 14-day satisfaction window on the $299 if you haven't used any tunes. The $19/mo has no trial and no minimum term; cancel any time and it runs to the end of the period you've already paid for. We don't pro-rate partial months.
• Professional Installer ($1,299/mo) — 7-day free trial. After that, monthly billing with cancel-anytime. We don't pro-rate mid-month cancellations.

Beyond those rules, if something is genuinely broken or we mis-sold you a feature, email us and we'll make it right.

1. Driveway Hero — $299 to start, then $19/mo

Driveway Hero is a $299 one-time start fee plus a recurring $19/month. Together they cover unlimited tune sessions on one vehicle for as long as the subscription is active, plus ongoing monitoring, drift tracking, Trust Score history, and Jules access.

Refund rules for the $299 start fee:

• Within 14 days of purchase, 0 tunes used — full refund, no questions. Email billing@tuneless.tech.
• After 14 days OR after at least one tune session is used — the $299 is non-refundable. Tunes never expire while you're subscribed, so you don't need a refund to preserve value; just come back when you have time to drive.
• Hardware incompatibility — if our hardware compatibility check (free, before purchase) said your setup is supported and it turns out not to be, we refund regardless of the 14-day window.

Refund rules for the $19/month:

• No trial, no minimum term. The first month is charged at sign-up. You may cancel at any time from your account page or the Stripe Customer Portal.
• Cancellation takes effect at the end of the period you have already paid for. You keep tuning, monitoring, and Jules access until then. We do not pro-rate partial months.
• Charged after cancelling? That is a billing error, not a policy question — email billing@tuneless.tech and we refund it in full under §4 below.

Cancelling the $19/month does not affect tune snapshots you have already created. Those remain on your account.

2. Professional Installer — 7-day free trial

When you start the Professional Installer subscription, your card is authorized but not charged. You have 7 days to evaluate. We send a reminder email on day 5. If you cancel before day 8, you pay nothing.

If you do not cancel, your card is charged on day 8 at $1,299 and your subscription renews monthly on that anniversary.

3. Professional Installer — monthly billing

The subscription renews every month. You may cancel any time from your account page or via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you keep paid access until then, including any vehicles already added that month. We do not pro-rate cancellations of monthly plans.

Professional Installer includes unlimited tune sessions on up to 10 distinct vehicles per billing month. There are no per-tune or per-vehicle overage charges; the vehicle counter simply stops admitting new vehicles once you reach 10, and resets at the start of your next billing period. Vehicles already in your library stay tunable.

Example: you are billed $1,299 on the 1st and tune 10 vehicles by the 20th, some of them several times over. Nothing extra is charged. On the 22nd you cancel — your final invoice is the $1,299 already paid, you keep full access through the end of that month, and you are not billed again.

4. Cases where we always refund

Regardless of the product-specific rules above, we will refund the most recent payment, in full, if:

• You were charged due to a billing system error (duplicate charge, charge after cancellation, etc.).
• The Service was unavailable for more than 5 consecutive days due to our infrastructure and you contact us during the downtime or within 30 days after.
• A feature material to your purchase decision was removed, materially altered, or never delivered.
• You were a victim of fraud (unauthorized use of your card to sign up).

To request a refund, email billing@tuneless.tech with your account email and a brief explanation. We respond within 3 business days.

5. Cases where we generally don't refund

We do not provide refunds for:

• Forgetting to cancel the Professional Installer trial before it converted (we send a reminder; please set a calendar event).
• The Driveway Hero $299 start fee once at least one tune session has been used, or once the 14-day window has passed.
• Buyer's remorse after using the Service.
• Dissatisfaction with tune suggestions. The tuning engine is non-deterministic; a different proposed tune isn't the same as a defect.
• Hardware incompatibility you could have determined from our compatibility list before purchase.
• Damage to your engine or vehicle from applying any tune (see Terms § 5).
• Inability to use the Service due to your browser, OS, or network configuration (we publish requirements on the landing page).

A note on "defective" vs. "unsatisfactory" tunes. A refund addresses the price you paid for the Service — it does not address damage to your engine or vehicle, which is a separate question governed by the engine-damage risk acknowledgment and limitation of liability in Terms of Service §5 and §11. If you believe the Service itself malfunctioned — for example, it wrote a value you never approved, or crashed mid-write — separately from a tune simply not performing the way you hoped, email support@tuneless.tech with details (ideally including your exported session log) and we will investigate it as a potential software defect, independent of the refund rules above.

6. Chargebacks

If you initiate a chargeback with your card issuer instead of contacting us first, we may suspend your account pending resolution and dispute the chargeback with Stripe. We'd much rather just talk first — email us and we'll usually settle in 24-48 hours.

7. Termination by us

If we terminate your account for violation of the Acceptable Use provisions, we do not refund the unused portion of your subscription. If we terminate without cause (e.g., we shut the Service down), we refund the unused portion of any prepaid period.

8. How refunds are processed

Refunds are issued to the original payment method via Stripe. Processing time varies by card issuer (typically 5-10 business days). We refund in the original currency of the transaction.

9. Contact

Billing questions: billing@tuneless.tech.